FAQ

Product fit + compatibility

• What machines is this compatible with? (Terragator models/years, AirMax / pneumatic systems, OEM cross-refs)

• How do I confirm fitment before ordering? (send serial number, part number, photos, measurements)

• Do you have an OEM part number cross-reference?

• Will this work with my current pin/bushing/hub setup?

• What’s included in the kit? (hardware, bushings, instructions, etc.)

• Do I need special tools to install it?

Performance + value

• What problem does this solve? (wear, vibration, airflow inconsistency, downtime)

• How much longer will it last than OEM? (give ranges + conditions, don’t overpromise)

• Does it improve application consistency or spread pattern?

• Will this reduce vibration / balancing issues?

• What maintenance is required?

• How will I know when it needs replacement?

Materials + engineering

• What materials are used and why? (stainless, coatings, bushings)

• Is it laser balanced? What does that mean?

• What tolerances do you manufacture to?

• Is it field-tested?

• Where is it made? (Built in USA, if true)

• Do you offer coatings or upgrades (hard coat, RocketCoat, etc.)?

Installation + support

• Do you provide install instructions or videos?

• Can I install it myself or do I need a shop?

• What torque specs / alignment checks should I follow?

• Who do I contact if I get vibration after install?

• Can you help diagnose airflow or wear issues from photos?

Ordering + pricing

• Why do I need to request a quote?

• What information do you need for a quote? (machine model, part number, quantity, shipping zip, timeline)

• Do you offer dealer or fleet pricing?

• Do you offer quantity discounts?

• Do you stock these or build to order? (lead time expectations)

Shipping + lead times

• What are your typical lead times?

• Do you ship same day / expedited?

• Where do you ship from?

• Can you ship to Canada / internationally?

• How are parts packaged to prevent damage?

Returns + warranty

• What’s your warranty? What does it cover?

• What if the part doesn’t fit?

• What if it’s damaged in shipping?

• Can I return a part that’s been installed?

• Do you offer replacement parts (bushings, hardware, etc.)?

Business / compliance

• Are you an OEM supplier or aftermarket?

• Do you have patents pending? What does that mean for customers?

• Do you provide invoices with PO numbers?

• Do you accept Net 30 / purchase orders?

• Do you provide documentation for maintenance records?

Trust builders

• Who is Rocket Works?

• What makes your design different?

• Do you have testimonials or case studies?

• What’s the best first upgrade if I’m new to your products?